Course curriculum

  • 01

    Welcome and Introduction

    • Welcome to the Course!
  • 02

    The Conservation Authorities Act

    • An Overview
  • 03

    The Section 29 Role

    • An introduction

    • The Section 29 Role: Activity #1 in Your Workbook

    • The Provincial Offences Act & What is a Provincial Offences Officer

    • Part I POA: Activity #2 in Your Workbook
  • 04

    Regulation 688/21 under the CA Act

    • Regulation 688/21 - What it is and How does It Connect to the Act

    • Common Offences Under the Regulation: Activity #3

    • What to Do if you Find an Offence
  • 05

    Trespass to Property Act

    • Introduction

    • Introduction

    • Definitions

    • the 3 offences under this Act

    • How to Give Proper Notice

    • When Notice is Not Required and Implied Permission to Enter

    • Arrest under the TPA and Summary
  • 06

    Conflict Management

    • Introduction

    • The Customer Mindset

    • Communication Strategies Introduction

    • Conflict Management Strategy

    • The Regulator's Code of Practice

    • Communication & De-escalation Techniques

    • Step 4 and summary

    • Scenario Submission Area
  • 07

    Final Test

    • Explanation

    • Final Test